The fastest automation wins usually come from deleting steps, not encoding them. Before modeling a workflow, ask which approvals, rekeying, and reconciliation steps exist only because a system could not talk to another system.
Process mining turns that conversation from opinion into evidence. Once the real path is visible, the automation scope usually shrinks and the payback accelerates.
Design the exception path first. Most automation programs stall because nobody defined what happens on the 8% of cases the model cannot confidently handle.
Then automate, measure, and expand. Narrow and durable beats broad and brittle every time.
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